You may use the link below to find a Brother-authorized service center in your area. Your machine has a two-year limited exchange warranty. If the problem continues, your label printer needs service. Try printing a label using a different label roll to test if it is also faint or light.ĥ. Print the Printer Configuration report again. Press and hold down the Cutter button for a few seconds, then release the Cutter button. Thread the end of the DK roll into the label slot and close the cover.ģ. Other manufacturer's label rolls will not work. Make sure that you're only using a Genuine Brother DK roll. If having a hard time removing a piece of jammed label, slide a business card thru the slot to clear the jam. Remove any piece of label that may jam the cutter.į. Remove any piece of label or other object that may block the tape from threading thru the outlet completely.Į.
In the tape compartment, examine the slot where the end of the DK roll threads in.Ĭ. Open the DK Roll compartment cover and remove the DK roll from the printer.ī. If the report is also faint or light, go to the next step.Ī. After adjusting the density, go to step 3. If the report is not faint, adjust the print density. Press and hold down the Cutter button for a few seconds, then release the Cutter button.
We recommend using continuous length tape so the report prints on one label.Ī. Print the Printer Configuration report to test the machine: If the entire label is faint or light, follow the steps below:ġ. If only part of the label is light, faded, or faint or a white or blank horizontal line prints on the label, click here.
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